Last updated: October 13, 2026
These Terms of Service ("Terms") govern your access to and use of the RackCity AI website, application, and related software and services (collectively, the "Service"), operated by Rack City AI, Inc., a Delaware corporation ("RackCity AI", "we", "us"). By accessing or using the Service, you agree to be bound by these Terms and you consent to the data practices described in them. If you do not agree, do not access or use the Service.
The Service — including all software, source code, layout and design algorithms, data models, user interface, “look and feel”, text, graphics, documentation, and the underlying product concept, know-how, and business methods (collectively, and excluding your User Inputs as defined in Section 6) — is the exclusive property of RackCity AI and is protected by copyright, trademark, trade-secret, and other intellectual property laws. “RackCity”, “RackCity AI”, “Rack City AI”, the RackCity AI logo, and related names and marks are trademarks of RackCity AI. All rights not expressly granted to you are reserved, and nothing in these Terms transfers to you any ownership of, or other right or interest in, the Service or any of our intellectual property.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own internal warehouse-planning purposes. You may not, in whole or in part:
(a) copy, reproduce, republish, frame, mirror, or distribute the Service or any portion of its source code, output, or content; (b) decompile, disassemble, reverse-engineer, or otherwise attempt to derive the source code, algorithms, models, or structure of the Service, except to the limited extent applicable law expressly permits notwithstanding this restriction; (c) modify, adapt, translate, or create derivative works of the Service; (d) sell, rent, lease, sublicense, distribute, or otherwise commercially exploit the Service; (e) remove, obscure, or alter any copyright, trademark, proprietary, or other notice contained in the Service or its source files; (f) use the Service, its outputs, or any information about its design or operation to build, train, or improve any product, service, dataset, or machine-learning model that competes with or is substantially similar to the Service; (g) access the Service to monitor its availability, performance, or functionality for any competitive purpose, or to copy its features, workflow, or user interface; or (h) use any robot, scraper, or other automated means to access, extract, or index any part of the Service.
You agree not to use the Service to violate any law, infringe the rights of others, or interfere with, disrupt, or attempt to gain unauthorized access to the Service, its servers, or related systems.
You may try the Service without an account. To save projects, export files, or subscribe to a paid plan you must create an account, which requires accurate and current information. You are responsible for keeping your sign-in credentials confidential and for all activity that occurs under your account, and you agree to notify us promptly at support@rackcity.ai of any unauthorized use. An account, on any of the Free, Solo, or Warehouse Pro plans, is for use by one person and may not be shared; an organization that needs several people working in RackCity AI needs an Enterprise agreement (Section 5(j)), which is how multiple seats are licensed. You must be at least 18 years old to create an account.
(a) Plans. The Service is offered on a free plan (“Free”) and on paid subscription plans (currently “Solo” and “Warehouse Pro”). The features, usage allowances, and limits of each plan — for example the number of AI requests per day, the number of cloud projects and versions per project, and whether exported files are available and whether they carry a watermark — are described on our pricing page at rackcity.ai/pricing and inside the app, and form part of these Terms. Usage allowances that are expressed per day reset daily and do not carry over.
(b) Billing and payment processing. Paid plans are billed in advance on a recurring monthly basis, in U.S. dollars, at the price shown at checkout. Payments are processed by Stripe, our third-party payment processor, under Stripe’s own terms and privacy policy; we do not receive or store your full card number. By subscribing you authorize us and Stripe to charge your payment method for the subscription fee, plus any applicable taxes, at the start of each billing period, and you agree to keep a valid payment method on file for as long as your subscription is active.
(c) Automatic renewal. Your subscription renews automatically at the end of each monthly billing period, and your payment method will be charged the then-current price of your plan for the next period, until you cancel. You can see your renewal date at any time under Account in the app.
(d) Cancellation. You may cancel your subscription at any time from Account → Manage billing in the app (which opens your Stripe billing portal) or by emailing support@rackcity.ai. Cancellation takes effect at the end of the billing period you have already paid for: you keep your paid plan until that date and will not be charged again after it. If you cancel during a free trial, you keep the plan until the trial ends and your payment method is not charged. We do not provide refunds or credits for partial billing periods, for unused AI requests, or for features you did not use.
(e) Changing plans. An upgrade to a higher plan takes effect immediately; the price difference for the remainder of the current billing period is prorated and charged to your payment method, and the new price applies from the next period. A downgrade to a lower paid plan takes effect at the end of the current billing period. Moving to a lower plan, or to Free, never deletes your projects, versions, or previously exported files; features and allowances beyond the lower plan’s limits simply become unavailable (for example, you cannot create additional projects beyond that plan’s limit) until you upgrade again.
(f) Refunds and disputes. Except where these Terms or applicable law require otherwise, all fees are non-refundable. If you believe you have been charged in error, contact support@rackcity.ai within thirty (30) days of the charge and we will review it in good faith; any refund or credit beyond what the law requires is at our sole discretion. Please contact us before disputing a charge with your card issuer; we may suspend an account with an unresolved chargeback.
(g) Failed payments. If a charge to your payment method fails, Stripe may retry it over the following days. While a payment is outstanding we may suspend the paid features of your account or move it to the Free plan; access is restored automatically when the payment succeeds. If payment is not received within a reasonable time we may cancel the subscription.
(h) Changes to prices and plans. We may change the price, features, or limits of any plan, and may add, retire, or rename plans. For a paid plan, we will give you at least thirty (30) days’ notice of a price increase — by email to the address on your account or by a notice in the Service — and the new price applies from your first billing period that starts after the notice period; if you do not agree, cancel before it takes effect. The limits of the Free plan may be changed at any time without notice.
(i) Taxes. Prices exclude sales tax, VAT, GST, and similar taxes unless stated otherwise. Where applicable, tax is calculated from your billing address and added at checkout and on each renewal, and you are responsible for paying it.
(j) Promotions, complimentary access, and Enterprise plans. We may offer promotional pricing, discount codes, or complimentary access to paid features at our discretion, subject to any conditions stated when the offer is made, and we may end complimentary access at any time. Enterprise plans are governed by a separate written agreement or order form, which controls over this Section 5 where the two conflict; where an Enterprise plan is invoiced rather than paid by card, invoices are due within thirty (30) days unless the order form says otherwise.
“User Inputs” means all information and content you submit to, or generate through, the Service, including warehouse designs and dimensions, project names and site addresses, text prompts and instructions, uploaded files (such as building flyers, PDFs, and images), and related metadata.
As between you and us, you retain ownership of the original warehouse designs you create. You nevertheless grant RackCity AI a worldwide, perpetual, irrevocable, royalty-free, fully paid-up, transferable, and sublicensable license to host, store, retain, back up, reproduce, process, analyze, display, and create derivative works from your User Inputs in order to operate, secure, maintain, improve, and develop the Service — including using User Inputs to train, fine-tune, and evaluate our own product features and models. Some User Inputs (for example, a text prompt or an uploaded building flyer) are also sent to a third-party AI provider solely to generate a response to that request; we do not thereby grant that provider any independent right to use your data beyond what is necessary to return that response. We may create and retain de-identified, aggregated, or statistical data derived from User Inputs, and such derived data is owned solely by us and is not subject to the foregoing ownership reservation.
Data release, consent, and your rights. You expressly consent to our collection, storage, retention, and use of your User Inputs and associated usage data (including IP address and telemetry) as described in these Terms, for as long as necessary for the purposes above unless you request deletion as described in our Privacy Policy. To the maximum extent permitted by law, you release RackCity AI and its directors, officers, employees, and agents from claims arising out of our good-faith retention, storage, processing, or permitted use of your User Inputs consistent with this Section and our Privacy Policy. You represent and warrant that you have all rights necessary to submit your User Inputs and to grant the rights in this Section, and that your User Inputs do not infringe or violate the rights of any third party.
For what data we collect, who we share it with, and how to exercise your data rights (including requesting deletion), see our Privacy Policy.
If you provide us with any ideas, suggestions, feature requests, or other feedback regarding the Service (“Feedback”), you agree that the Feedback is non-confidential, that we may use, reproduce, and exploit it for any purpose without restriction, attribution, or compensation to you, and that all Feedback becomes our exclusive property.
The Service embodies valuable trade secrets, proprietary know-how, and a proprietary product concept and design that are confidential to Rack City AI. You agree not to disclose, publish, or make available to any third party any non-public aspect of the Service, and not to use any aspect of the Service, its concept, design, algorithms, or workflow to develop — or to assist any third party in developing — a product or service that competes with or is substantially similar to the Service. These obligations are in addition to, and do not limit, the restrictions in Section 2, and they survive any termination of your access.
The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, accuracy, or non-infringement. Warehouse layouts, bills of materials, budgets, and other outputs produced by the Service — including outputs generated with the help of artificial intelligence — are conceptual planning and estimation tools only. They do not constitute structural engineering advice and are not a substitute for professional engineering, structural, or safety review. Rack configurations must be reviewed and approved by a qualified rack engineer, structural engineer, or manufacturer representative, and must comply with ANSI/RMI MH16.1 and any other applicable code or standard as advised by your rack manufacturer, before ordering or installing any rack system. RackCity AI accepts no liability for structural failures, safety violations, code non-compliance, or other damages resulting from reliance on Service outputs without such review.
To the maximum extent permitted by law, RackCity AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or relating to your use of the Service. To the maximum extent permitted by law, RackCity AI's total aggregate liability arising out of or relating to the Service shall not exceed the greater of (a) the fees you paid us for the Service in the twelve (12) months preceding the claim, or (b) one hundred dollars ($100).
You agree to defend, indemnify, and hold harmless RackCity AI and its directors, officers, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your User Inputs, your use of the Service, or your breach of these Terms.
You acknowledge that any breach of Sections 1, 2, 7, or 8 would cause RackCity AI irreparable harm for which monetary damages would be an inadequate remedy. Accordingly, we are entitled to seek injunctive or other equitable relief to enforce those provisions, in addition to any other remedies available at law or in equity, without the necessity of posting a bond.
You may stop using the Service at any time, and may close your account by emailing support@rackcity.ai; closing your account cancels any subscription as described in Section 5(d). We may suspend or terminate your access to the Service at any time, with or without cause or notice. If we terminate your access for a breach of these Terms, no refund is due. If we discontinue the Service, or terminate a paid subscription without cause, we will refund the prorated unused portion of any fees you have prepaid for the current billing period, and that refund is your sole remedy. Fees accrued before termination remain payable. The provisions governing intellectual property, restrictions, payment obligations, user inputs and data release, feedback, confidentiality, disclaimers, limitation of liability, indemnification, and equitable relief survive termination.
These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules, and you and RackCity AI submit to the exclusive jurisdiction of the state and federal courts located in King County, Washington for any dispute arising out of or relating to these Terms or the Service.
We may update these Terms from time to time. If a change materially affects a paid subscription, we will notify you as described in Section 5(h). Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
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